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Frequently Asked Questions

What are your hours of operation?

Our offices are open 9 am-5 pm Monday-Friday. Please call during this time for scheduling only.

Our clinical services are provided 7 days a week Sunday-Saturday 7 am-9 pm by appointment only. Extended hours to accommodate our client’s needs.

How long are counseling sessions?

Counseling sessions are 45-min-1 hour in length and are generally 1-2 x per week.

Where is the clinic located?

We have 3 convenient locations:

4001 W. Capitol Drive
Milwaukee, WI 53216

3536 W. Fond Du Lac Avenue Suite 019 Milwaukee, WI 53216

6321 23rd Ave Kenosha, WI 53143

How can I schedule an appointment?

Call, email, fax, or in person at one of our locations M-F 9am-5pm or visit or website and complete an appointment request form.

  • Milwaukee Clinic: 414-455-3879
  • Kenosha Clinic: 262-671-1625
  • Clinic Fax: 866-719-3024
  • Clinic Email:

What ages do you provide services to?

We provide counseling and supportive services to children, adolescents, and adults.

Do you provide services outside of your clinic locations?

Yes, we provide counseling…


Telehealth (Phone and Video)


Correctional Facilities

Group Homes (Teens and adults)

In the Community

At Business and Cooperations

What payments are accepted?

-Most All insurances

-Employee Assistance Programs

-Self Pay (credit card, cash or check)

-County Funding

-State Funding

– School Program Funding

What services can you offer to my business?


  • Clinical Supervision, Training, and Consultation
  • Business Counseling for Professionals
  • Business Counseling and Mental Wellness programming for small, midsize, and large cooperations

What services do you offer to the community?


  • Mental Health Assessments and Counseling
  • Substance Abuse / Alcohol  Drug Assessments and Counseling
  • Drug and Alcohol Testing
  • Medical Evaluation and Medication Stabilization Services
  • Correctional/Offender Treatment
  • Driver Safety Programming
  • Delivery Pharmacy Services
  • Social Services
  • Court Ordered Treatment
  • Family Supportive Services such as Parenting Assistance, Housing Assistance, Independent Living Skills, Educational and Employment Assistance

Do you offer internships and/ or employment opportunities?

Yes, we offer…

Non-Clinical Employment opportunities

Clinical Employment Opportunities for Independently Licensed and In-Training Clinicians

Practicum and Internship Placements

Send cover letter and resume to

Do you offer clinical supervision and consultation?


Do you offer trainings?


Can I donate monies to help others in need of counseling and/or supportive services?

Yes, You can donate to our nonprofit…AMRI Counseling & Family Services, Inc. 501(c)(3). Click on the nonprofit tab on our website for more information or email

Is this business WBE, MBE, DBE, SDB?

Yes, AMRI Counseling Services is a Certified Women’s Business Enterprise (WBE), Minority Business Enterprise (MBE), Disadvantaged Business Enterprise (DBE), and Small Disadvantaged Business (SDB).

Is there a current waitlist for services?

Due to the high demand at times we may have a waitlist.It is best to contact our office regarding availability.

Are you open during the pandemic?

Yes, we are providing services during the pandemic. Most services are currently offered in the office, via telehealth, and in the schools at this time during the pandemic. We ask that all clients and staff wear a mask at all times while in our facilities and ensure they do not have covid-19 or have not been in contact with someone who has been exposed to covid 19. We want to ensure the safety of all.

Is your Kenosha location under renovation?

Yes, our Kenosha, WI location is currently under renovation. All clients are being seen via telehealth.

Can I be seen at your Sherman Phoenix/ Fond Du Lac Location?

Yes, this location is by appointment only. When making an appointment request to be seen at this location.

Is there parking?

Yes, We have ample free street parking and parking in our parking lot.

Can I choose my provider?

You may request a provider but we can not guarantee they will have openings at this time. We will accommodate your requests the best way we can and also provide additional options if we are unable to accommodate.

How can I pay my bill?

You can pay your AMRI Counseling bill on our website, by calling our offices 414-455-3879 or by calling our billing department 608-788-8103.

If I have concerns, who can I contact?

Email us any concerns at

Do you offer group counseling?

Yes. Please contact us to learn more about our group offerings.

Is there paperwork I need to complete for services?

Yes, there is a new client intake packet that is for you to read, complete and sign prior to the start of services. The intake packet can be accessed on our website but requires a secure password. The receptionist will provide you with the secure passcode once you have completed a short phone intake.

How can I request a copy of my medical request?

Email our records department at

Please allow 7-10 business days for all request to be completed.

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